Refund policy

We have a  14-day return policy, which means you have 14 days after receiving your item to request a return. While some items are refundable, some are just not. You can always reach out to chat with us in order to know if your item is returnable before purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


If you need to return an item, please contact us at  support@ash-pearls.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

You can always contact us for any return question at  support@ash-pearls.com


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

This time period includes the transit time for us to receive your return from the shipper (2 to 10 business days), the time it takes us to process your return once we receive it (1 to 5 business days), and the time it takes your bank to process our refund request (1 to 10 business days).
 
Returns page: https://ash-pearls.com/apps/return_prime
×
×

View full product info